At Stratus, we specialize in claims processing with a strong customer-focused culture. We offer:
Fair claims practices create customer satisfaction
A strong reputation for fair claims handling improves customer retention
Customers gravitate to carriers with sound claims policies – respect for you and your customers
HOW TO REPORT A CLAIM:
All claims should be reported to North American Risk Services (NARS) as soon after the loss as possible while information is fresh. Claims may be reported by any of the following options 24 hours a day, 7 days a week.
Telephone: (800) 315-6090
Facsimile: (866) 261-8507
Regular Mail: North American Risk Services
P.O. Box 166002
Altamonte Springs, FL 32716-6002
Attn: New Loss Unit
In order to ensure proper assistance, it is important to include a Loss Accord form or the policy number, name of the insured and as much information about the loss details and involved parties as possible. An adjuster will be assigned to the claim, and after reviewing the information provided will make personal contact. Remember to include contact information such as your name, address, phone numbers and email address.
A claim acknowledgement will be transmitted identifying the claim number and assigned claims adjuster.
Please note: It is our preference that claims of a serious nature are phoned into NARS. This allows us to escalate the loss immediately.